Serviceportal–Baden-Württemberg
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Procedure descriptions
Submit a complaint about social security bodies directly administered by the state
Would you like to make a complaint about statutory health, long-term care, accident or pension insurance in Baden-Württemberg? Here you can submit your complaint directly to the relevant department at the Baden-Württemberg Ministry of Social Affairs.
You will be informed in writing of the outcome of the investigation.
Responsible authority
Ministry of Social Affairs, Labour and Health
PO Box 10 34 43
70029 Stuttgart
Else-Josenhans-Str. 6
70173 Stuttgart
Telephone 0711 123-0
Fax 0711 123-3999
Details
Prerequisite
Which organisations can I complain about?
The Ministry of Social Affairs, Labour and Health (the Ministry of Social Affairs for short) has legal oversight exclusively over the social insurance institutions directly administered by the state.
These include the following providers of statutory health and long-term care insurance:
- AOK Baden-Württemberg
- BKK Groz-Beckert
- BKK Mahle
- BKK MTU
- BKK Rieker Ricosta Weisser
- BKK Schwarzwald-Baar-Heuberg
- BKK Scheufelen
As a provider of statutory accident insurance:
- Baden-Württemberg Accident Insurance Fund
As the provider of statutory pension insurance:
- German Pension Insurance Baden-Württemberg
In addition, the Ministry of Social Affairs exercises legal supervision over
- the BKK Landesverband Süd,
- the Medical Service of Baden-Württemberg and
- the Baden-Württemberg Association of Statutory Health and Dental Practitioners.
The Ministry of Social Affairs ensures that social security bodies act in accordance with the law. However, the Ministry cannot dictate to social security bodies how they should act in specific situations where they have discretionary powers. The Ministry is not an arbitration body, and within the scope of its supervisory role, it cannot compel the providers to act. The courts are responsible for the legal clarification of individual legal relationships and claims. There are prescribed procedures for this within the social security system.
Please note: If you wish to complain about the personal conduct of staff members, please contact the management of the relevant authority.
Procedure
- Once you have submitted your complaint, you will receive confirmation of receipt
- Your complaint will be examined immediately.
- If necessary, the relevant social security provider will be asked to comment on your complaint. The comments and all related documents will then be reviewed. Once the review is complete, you will receive a reply setting out the outcome.
- If the matter is part of an ongoing procedure, your case will be forwarded to the relevant social security provider for processing and a decision.
Deadlines
none
Required documents
- Please describe the circumstances in detail.
- You are welcome to attach any further documents, such as your previous correspondence with the social security provider.
Costs
none
Processing time
The time taken to process a case depends on the individual circumstances. The number of other departments that need to be involved also plays a role.
Miscellaneous
You have the option of submitting your complaint anonymously. However, providing your personal details will make it easier for us to process your complaint. If you wish to be informed of the outcome of your complaint, your personal details are required.
Legal basis
Grundgesetz (GG):
- Artikel 17
Sozialgesetzbuch (SGB) Viertes Buch (IV) - Gemeinsame Vorschriften für die Sozialversicherung:
- § 87 Umfang der Aufsicht
- § 88 Prüfung und Unterrichtung
- § 89 Aufsichtsmittel
- § 90 Aufsichtsbehörden
- § 90a Zuständigkeitsbereich
Release note
Machine generated, based on the German release by: Sozialministerium Baden-Württemberg, 25.06.2026